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Resolving "This app can't run on this device" Compatibility Issues for OLI Software Installation

Overview

The Program Compatibility Assistant may display a message stating that the "Aladdin HASP \ Sentinel Data Filter Device Drivers" app cannot run on the current device.

To address this issue, it is necessary to install the latest Hardlock drivers from the official vendor’s website before proceeding with the OLI software installation. The drivers are available at the Thales support portal.

Installation Instructions

  1. Download and Unzip: Download the latest drivers from the provided link and unzip the folder.
  2. Run Setup: Execute the HASPUserSetup file to install the drivers.
  3. Install OLI Software:
    • Choose the ‘Custom’ installation type.
    • Expand the "Security" section by clicking the ‘+’ icon.
    • For "Install Hardlock Drivers," select ‘Entire feature will be unavailable’ to ensure the drivers remain inactive during the installation process.
    • Once a red "X" appears in front of "Install Hardlock Drivers," proceed by clicking "Next" to complete the setup.

Conclusion

Following these steps ensures compatibility when installing OLI software on your system. If issues persist, please reach out to our support team by submitting a new case through the OLI Support Portal. Our team is ready to assist you in ensuring a seamless installation experience.

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